2 weeks ago
My account has been suspended for > 2 days. Despite assurances that this will be fixed ( note it was caused by Virgin themselves during a system upgrade!!) I'm still waiting. now I cant even get through to the help desk.
This is causing me great inconvenience
I've been unable to locate the account in question to check on the status of this for you,
I am aware we did have some issues with a number of our systems last week and my apologies if this caused you any inconvenience.
If this is regarding a Virgin Mobile account can you please get in touch with the teams via 0345 6000 789 or via 789 from your handset.
Let us know how you get on.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"