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gandrew87
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account number

Hi all. Run into a spot of trouble and hope someone can help me out.

I'm trying to register but its asking for an account number and area code, but I haven't been given this.

I have had no ebills or letters sent out and I don't know when my next payment is or anything like that.

any help would be greatly appreciated

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Superuser
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Re: account number

Odd. You should have received a welcome pack, which would have had that info contained within. The e-contract you signed would contain that info and the welcome emails you get shortly after signing up contain that information also. For whatever reason, you haven't received all the information you should have.

In some cases staff will clear DPA with you if you provide other account related details.

So for example you could call 150 from a VM phone / 0345 454 1111 from any phone -> calling in about a broadband etc matter -> choose the enter your details steps -> it will prompt you for details twice, key nothing in. After said two prompts it should give you two options, if one of those is a new customer option (option 2), go with that, then -> option 4. If there is no new customer option, just go with the existing customer option then from the menu choose option 4 -> option 5. That'll get you through to helpful UK based staff. They're available M-F 8AM to 8PM, Sa 8AM to 6PM.

Or try asking via the web chat: Account and billing -> managing your account online -> Chat Online. If it says all agents are busy, reload the page every 3 minutes and check again. Do so from a desktop/laptop between 8AM to 8PM M-F, 9AM to 5PM Sa.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Jhoney2231
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Re: account number

I got an email from virgin n trying to register but it's saying information not correct which I'm using the correct info. Please query. Thank you
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