I signed up on a first year package at 29/month. However you keep charging me 43/month. I keep calling you phone help, keep getting passed around and keep getting told it is fixed. And it never is. How can I get this resolved, to whom can I write as phones & online complaints don't seem to work?
Further to our correspondence regarding getting your telephone service up and running. The team have advised that they attended the property today and no one was at home. They've left a calling card should you wish to discuss this with them further and possibly re-arrange a visit at a more suitable time.
Well actually that is not quite right. I was at home. I spoke to the engineer, his van was called Julie Vandrews. He thought that The cables had not been installed. I showed him the cables and that they had been installed. I then explained to him that the number had not been ported. At that point my neighbour, Maggie, came out of her house to explain that she had the same issue, no telephone. I had to go to work at that point, so I left him to it. I returned home this evening, to a note through the door to say that I now had a dial tone, but would not be able to make outgoing calls. There was also a letter from BT saying that my line would cease on 27June. Actuslly I can make outgoing calls, but incoming ones go to my BT voicemail.