The answer is both straightforward and then more complex
You are comparing an old package you are on (Broadband 70) with a new package (Superfibre 50)
To go onto Superfibre 50 you would need to agree a new 12 month contract and lose your upgrade to 70.
So another way of looking at it is your getting a 40 percent speed increase for 99p a month- which you can elect to lose if you want.
Anomalies like this exist throughout VM's customer base. Your original package that you are still on goes up by a percentage each time , which has cumulatively arrived at the price you are paying. 32.25 is a nice round figure to advertise to new customers.
The way top avoid that is to renegotiate every time your contracts initial period has lapsed.
The part regarding the 70/50mb packages having different prices is irrelevant based on past experiences of seeing same speed packages increase with a similar extra cost.... however you later comment regarding the percentage increase does make sense.
Just sucks that Virgin use a percentage on existing customers but not for new... it would be much simpler for Virgin just to say Broadband Only is up £2 and with a phone line £3.
The point I'm making is that I'm, still being charged more unnecessarily, I feel that's not on and should stop.
I'm sorry but what your saying sounds incorrect or would be considered breaking regulations.... the 'automated' 'free' speed boost I al many other customers received was complimentary, it didn't change the tariff pricing what so ever...
I have the right mind to raise the with the ASA and Ofcom for them to evulate as it seems like Virgin is making up its own rules as it stoles along.
Virgin owes me and probably many other customers money back...
I would also love to see the terms and conditions that support your statement above.
I understand that the information you have posted is to be taken as a rough idea, however I can't imagine where you came up with some of the information you've disclosed...
For instance, there has never been a 70mb ter on Virgin Media, not until 50mb customers where upgraded as part of the complimentary speed boost rollout,
Besides that, I've since done some investigating on my bills and online and have infect found that the price increase on my account is correct, however is unfair!
Unfair because the standard pricing for tiers 50/100/200 is £32.25/37.25/45.25....
I understand that I may be getting 70mb/s compared to 50mb/s however that was supposed to be a complementary upgrade for existing customers, however you've now decided that the freebie shall become a premium...
Sure 99p for an extra 20/2mbps is great but misleading.
I need to make sure in future that I cancel my Virgin Broadband and join again as a new customer every time you increase the price.... I suppose it will go up another £3 soon too.