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JM121
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Who can I complain to in writing

Have spent at least 6hrs on various service failures phone, broadband & tv; last two still not working engineer a week away. At least 50 heartfelt! apologies. Now want to formally complain
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Superuser
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Re: Who can I complain to in writing

Read this:

http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...

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Superuser 2017/18
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Carena123
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Re: Who can I complain to in writing

Disgusted at the customer service received. Internet down for whole of Lancaster for 2 days, told I need to book an engineer appt. They can't send one for a week. No apology and just told tough. Fuming is not the word
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