Thanks for letting us know about the £10 advance payment you made and thanks for joining us on the community forums
if that payment is not yet reflected on your first bill to us then if you could get in touch with our teams via the secure methods below that would be great!
You can contact them to look at supporting you with this this either via 150 or 0345 454 1111 or via Webchat
To speak to the Webchat teams just choose the option in the column on the left that best matches your needs and tab over to the right through the menu to get to the Chat Online option.
E.g.- Account and Billing > Manage Your Account Online
Via these options our teams can clear security with you and support you with billing queries. As the forums are public, supporting you in this way is the best way to keep your data confidential.
Keep us posted on how this goes and let us know if you need anything else.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"