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mr62
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Where can I send an email to log a complaint

I have documented a recent problem phone installation and want to send an email to the correct department. I was given complaints@virginmedia.com by the customer service representative but this bounces. Online chat said the service was not available just now and I either have to snail mail my complaint or split it up into 800 character chunks. It currently runs to 1600 words so this is not practical.

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Sephiroth
Alessandro Volta
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Re: Where can I send an email to log a complaint

That's your lot. Complaints@. Frankly, VM don't want to make it easy for customers to complain. In that respect they are charlatans, imo.

You could try emailing the CEO, but so afraid are they of the deluge, they would censor the email address if I posted it. You'd have to Google a CEO list.

Btw, it might be complainrs@virginmedia.co.uk. .co.uk is their email domain. Good luck with the insincere runaround you can expect.

Seph - ( DEFROCKED - My advice is at your risk)

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Forum Team
Forum Team
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Re: Where can I send an email to log a complaint

Hi mr62

 

Welcome to the Community, I wanted to add that you can also get in touch by visiting our [Contact Us] page and selecting the 'Something Else' option at the bottom. 

 

You'll see an option to get in touch there and a member of the team will contact you from there. 

 

I hope this helps

Craig


New around here? To find out more about the Community check out our Getting Started guide


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Sephiroth
Alessandro Volta
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Re: Where can I send an email to log a complaint

Do keep us posted on your upcoming experience!

Seph - ( DEFROCKED - My advice is at your risk)

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