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JD6
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When is the best time to ring to get UK-based help with a problem?

When are the hours that the UK-based help centre are open? I have had excellent help from them on the last occasion I had a problem. This week, I've spoken to 3 people in the Indian call centre and the problem has not resolved completely.

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Superuser
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Re: When is the best time to ring to get UK-based help with a problem?

UK business hours - 8 am to 8pm Mon-Fri should work.

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JD6
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Re: When is the best time to ring to get UK-based help with a problem?

On Thursday I rang during the afternoon but reached the Indian call centre.
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Superuser
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Re: When is the best time to ring to get UK-based help with a problem?


JD6 wrote:
On Thursday I rang during the afternoon but reached the Indian call centre.

Which is why we refer to it as "phonecall roulette" I suspect if theres an overflow from the onshore it gets routed offshore. Hang up and redial, you'll get onshore eventually.

 


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JD6
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Re: When is the best time to ring to get UK-based help with a problem?

Thanks. I'll try that but on a weekday maybe.

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