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howler
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Website thinks I'm still a Virgin National customer - but from yesterday I'm on cable

The website thinks I'm still a Virgin National customer - but from yesterday I'm on Virgin cable.

How do I update my status?

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Superuser
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Re: Website thinks I'm still a Virgin National customer - but from yesterday I'm on cable

Did you retrieve a dormant account? Anyone who was on national had their contract sold to talktalk a long time ago (VM ties cut.)

What I do recall being mentioned in the removed ADSL board was that all moves from ADSL to cable was being put through as a home move. Perhaps they've yet to move your account's service record over to the account that was setup for your cable services. Such service record moves happen a couple of days or so after the home move completes. May take longer bearing in mind the festive period that is near.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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