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Message 1 of 5 (86 Views)

Wayleave form

Hi guys, I am moving to a rented property and was asked by VM to get a wayleave signed by my Landlord to proceed with the move of my services. VM have repeatedly told me the form has been sent (even twice) to the email I have provided, however, it was never received by my Landlord. I am moving in tomorrow and still have no progress from VM's side, so I'd be staying wit no TV/broadband for at least 2-3 weeks (whilst still paying!!!)
Is there a form I can download and get my Landlord to sign, and if so, where do I need to send it to? I need to speed up the proces...
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Superuser
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Registered: ‎08-06-2010
Message 2 of 5 (46 Views)

Re: Wayleave form

hiya @Galina you can get it online http://store.virginmedia.com/content/dam/eSales/networkexpansion/Wayleave/access_agreement.pdf
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Message 3 of 5 (44 Views)

Re: Wayleave form

Many thanks! Do you know where it needs to be sent to?
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Forum Team
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Registered: ‎14-05-2013
Message 4 of 5 (25 Views)

Re: Wayleave form

Hi Galina, 

 

Thanks for your post and welcome to the forums Smiley Happy 


After getting the form filled in you can send it to us using the following address:

 

Virgin Media 

P O Box 3333

Swansea

SA7 9ZJ

 

Hope that helps Smiley Happy

 

Thanks, 

Kath_F
Forum Team

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Message 5 of 5 (23 Views)

Re: Wayleave form

It is pointless now. After 3 weeks of waiting for the form to be sent to my Landlord, being told multiple times it has been sent to him (but he never received it), I was eventually told yesterday to basically **** off as my new address all of a sudden is not supported by Virgin Media. Pointless to mention I have checked before moving and VM's website is showing 'Services available'. So for the extremely poor service received the last 3-4 weeks, I now need to pay Early termination fee...
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