Hi guys, I am moving to a rented property and was asked by VM to get a wayleave signed by my Landlord to proceed with the move of my services. VM have repeatedly told me the form has been sent (even twice) to the email I have provided, however, it was never received by my Landlord. I am moving in tomorrow and still have no progress from VM's side, so I'd be staying wit no TV/broadband for at least 2-3 weeks (whilst still paying!!!) Is there a form I can download and get my Landlord to sign, and if so, where do I need to send it to? I need to speed up the proces...
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It is pointless now. After 3 weeks of waiting for the form to be sent to my Landlord, being told multiple times it has been sent to him (but he never received it), I was eventually told yesterday to basically **** off as my new address all of a sudden is not supported by Virgin Media. Pointless to mention I have checked before moving and VM's website is showing 'Services available'. So for the extremely poor service received the last 3-4 weeks, I now need to pay Early termination fee...
Sorry to hear that we're not able to come with you to your new home.
When you agree a contract to have services with us, this contract is for the property the services are at, not just the services alone. Should you decide to end this contract, then Early Disconnection Fees apply.
When a customer decides to move house, we are more than happy to transfer the services to that property, providing it is a cabled area. This puts the customer into a new 12/18 month contract at the new property and there is a £20.00 moving charge applied to the bill.
As you’re moving home to an area where we’re not able to provide services, this is essentially ending your contract with us therefore the fees are applicable
When signing up to our services, or when making any contractual changes to your account a contract would have been posted out to you and would have included a copy of our Terms and Conditions. They’re also available to view online at any time. Please feel free to check them using this quick link and you can find the “Moving Home” section under section N. http://virg.in/LWyN3
I understand that this isn't the news you have been looking for and I'm truly sorry that we can’t keep you in our family at the moment.
If you do get news that your new home will be cabled, or you move to another cabled property within 30days of your disconnection, the EDFs will be credited back to you.
Daniel_G - Forum Team
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