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lynseyramstedt
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Voucher not received

Hi, 

 

I signed up to Virgin Media back in August/September and have still not received the promised £50 voucher. I had an email from Virgin Rewards on the 8th October saying the voucher was about to be delivered by EdenRed, however I have not had this voucher come through yet?

 

Please could you advise me when the voucher will arrive?

 

Many thanks,

 

Lynsey. 

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Re: Voucher not received

Hi lynseyramstedt,

 

Thanks for your post and a huge welcome to the forums. It's a real 'treat' to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to give this the once over.

 

I have filled out an exception form for you and this has now gone up the ranks of our 'haunted house' over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the 'monsters', I shall let you know the outcome. 

 

Speak soon,

 

Kath_F
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Re: Voucher not received

Hi lynseyramstedt,

 

Thanks for your patience whilst I looked into this for you. 

 

The team have come back to me now and have confirmed eligibility. Smiley Happy

 

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week. Come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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