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ryansm
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Voucher for installation

Hello

like others it seems, when I signed up for Virgin I was offered a voucher for doing so - £150 to be issued within 28 days. It is now some time over 28 days and no sign of a voucher and ringing up is as frustrating an experience as any, getting to speak to a human being seemingly impossible.

Is there an email address I can use to send my query to please?

 

 

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Re: Voucher for installation

Hi ryansm,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done on Friday for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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Re: Voucher for installation

Hi ryansm,

 

Thanks for your post and I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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ryansm
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Re: Voucher for installation

Many thanks for the reply!


Kath_F wrote:

Hi ryansm,

 

Thanks for your post and I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,


 

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Re: Voucher for installation

Hi ryansm,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done on Friday for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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ryansm
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Re: Voucher for installation

Many thanks - I've already had an email telling me to expect it by the end of the week Smiley Happy
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