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Sprill999
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Virgin media sales rep

Absolutely disgraceful service. We had a sales rep come round and offer us a fairly decant package, we said we was already with SKY to which he turned round and said no need to worry we will move you over our selfs and you won't have to do nothing.
Couple months later we realise we are still paying sky! sales rep did not move us over and now we have a contract with sky and one with virgin.
Virgin will NOT take responsibility for their sales rep and will not cancel the contract! Even tho we only signed up to on the understanding they will deal with the change over! Absolutely disgraceful!! The monthly bills are usually high anyways and now we have two of them thanks to virgin! I would not recommend anyone to virgin with the way we have been treated and DO NOT even speak to any of their sales reps! They offer you everything and take your legs at the same time.
Small Claims Court all day long!
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Superuser
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Re: Virgin media sales rep

hiya @Sprill999 unless you've got some proof, e.g. in writing the virginmedia would speak to sky, which i doubt would happen apart from possible porting/transferring telephone number. how far are you into your virginmedia contract?
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Sprill999
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Re: Virgin media sales rep

Hi @paultechy no proof in writing just what the sales person said to us. We are currently just entering into our third month. Although they have sent contract via email we have yet to sign and send back.
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Sprill999
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Re: Virgin media sales rep

Just an update. After a lot of arguing and being passed from person to person finally someone was able to see sense and released us from our contract free of charge.
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