Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community
I'm sorry to hear you've not yet received your vouchers yet. This can sometimes happen but we are more than happy to chase things up for you.
Firstly, can you check your junk / spam folders and also your deleted folders just in case it's gone in to there. You're looking for an email which will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.
If you can't find it, pop back and let us know so we can raise this up with the Rewards team
Kath_F Forum Team
Merry Christmas & a Happy New Year
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