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Adamkez2017
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Virgin media rewards

Hi I was wondering if anyone can help me I received an email on the 14 January saying:

Hello,
Great news! Your voucher code is about to be delivered by email, by our partner EdenRed.
Not long now!
Kind regards,

The Virgin Media team

But I still haven't received anything and it's nearly been a month if anyone can help me it would be much appreciated.
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Re: Virgin media rewards

Hi Adamkez2017, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community Smiley Happy 

 

I'm sorry to hear you've not yet received your vouchers yet. This can sometimes happen but we are more than happy to chase things up for you. 

 

Firstly, can you check your junk / spam folders and also your deleted folders just in case it's gone in to there. You're looking for an email which will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.

 

If you can't find it, pop back and let us know so we can raise this up with the Rewards team Smiley Happy

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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