Virgin Media ignores rules of the Direct Debit agreement
Check your bank statements - I cancelled Virgin Media broadband in August (finished Sept) and transferred to a faster, cheaper, and more reliable provider (Utility Warehouse). But I now see they continued to take money from me through the Direct Debit.
I am sure Customer Services will sort this out, but only because I noticed it. A clear breach of the Direct Debit agreement. They've taken £230 from me without permission so far. Obviously I've now cancelled the DD but I'm very angry.
Perhaps its better to insist on billing and payment in arrears with Virgin. I would also suggest transferring to paper billing to provide physical evidence.