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wooddd
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Virgin Media does not answer phone call to call the service

I have been with Virgin Media for about 7-8 years. Recently It does not seem to want to keep me by increase my premium again and again. Anyway I have enough and just want to leave. Tried to call the busy line to cancel my service, the other end just hung up the call after every 10 minutes wait. Shame, it might be their strategy to keep the customer? 

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Forum Team
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Re: Virgin Media does not answer phone call to call the service

Hi wooddd

Thanks for taking the time to join us on the community and my apologies you have had difficulties in getting in touch with our teams recently.

I can see that since you posted that you have spoken to colleagues of mine in the cancellations team and I am glad that you were able to get the chance to contact them.

If there is anything else we can support you with in this or anything else then please just let us know.

Kind regards.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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