My street was cabled late last year and I signed up for the Full House XT package in December with an installation date of mid January. Prior to the installation date, Engineers laid a cable from the junction box to the side wall of my house leaving around 2 meters of wiring still visible, which I assume was meant to be passed through into my home when the install took place.
VM cancelled the installation appointment citing a technical issue. I have spent the last three months trying to find out what the issue is, and finally ended up having to write a letter of complaint.
The latest response from VM is that the installation was cancelled due to either a) capacity issues or b) issue with the power into the cabinet. No timescale has been given to resolve this and the advice I have been given is to call back in 6 months time.
Meanwhile I have 2 meters of cable sticking out of my garden.......
if you were mowing your lawn and it accidently got caught up and cut, no one would notice...
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I am sorry to hear that we were unable to provide services to the property for you despite initial expectations
Thanks for letting us know about the cabling. For me to arrange to get this removed for you if you could send a private message to me with your name, preferred contact number, and full address, I can then flag this to the teams for you.
To PM me, simply:
Click on my forum name on the left of this post.
Go to my profile.
On the right had side, select the 'send me a message' option.
Once you've popped those details to me I'll be back in touch to let you know what they say.
Lovely sunny picture an nice lawn too Brian btw Let's get that cabling off it to make it perfect again.