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baldrick1970
On our wavelength
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VM WHEN DO I EXPECT TO GET PAID MY CREDIT YOU OWE ME?????????

As above,

I left You on 29/09/16, I have received a final bill on 12/10/16 showing £56.63 credit, when do i expect this to be paid??, just asking as VM no longer respond to My Facebook Post`s.

 

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Superuser
Superuser
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Re: VM WHEN DO I EXPECT TO GET PAID MY CREDIT YOU OWE ME?????????

FYI, similar questioned answered here, Credit Refund - Account Closed

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Forum Team
Forum Team
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Re: VM WHEN DO I EXPECT TO GET PAID MY CREDIT YOU OWE ME?????????

Hi baldrick1970,

 

Thanks for posting and apologies to hear that you've not been advised on the process. 

 

Once an account is disconnected, on the 35th day a report is run to ensure there's been no charges to the account. If there are then these get taken off the refund. If there isn't then a cheque is then processed and sent to the customer. 

 

Although we do send business class we ask to allow 14 days for the it to arrive in the mail. 


As your account disconnected on the 12th, if you are still waiting on your cheque 30th November, pop back and let us know. We can chase things for you. 


Apologies once again. 

 

Thanks,

Kath_F
Forum Team

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