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Wolfclaw
Up to speed
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VM Loyalty To Long Term Customers

Well really this should lack of loyalty !

Was checking over the offers for new customers and saw that they can get Vivid 200 for £31 + non-direct debit handling charger of £0.45.

FYI, never used the TV box and shoved it in cupboard after 2 days, as its stability and picture quality is as good a a video stream from YouTube while VM buffer the life out of it and don't trust VM with direct debits after they screwed up so many times in the past !!

Yet I the cheapest Vivid 2000 deal for me is with TV(m) + Telephone for £58 + non-direct debit handling charge of £5.00.

What The <self-censored>, how can VM justify the difference in non-direct debit charge, 100% ripoff and I'm going to be asking the Ombudsman Service to make inquiries !!

Well, looks like I will be making arrangements to tell VM where they can put their poor service !!

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jamesofmerton
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Re: VM Loyalty To Long Term Customers

the ombudsman would not be interested. bt and sky do the same thing as do electric and gas companies regarding different prices for new customers and a non direct debit charge. neither is against the law..

when you initially sign up you will get a good deal however over time of course things go up. however the offers for new customers don't rise as much. eventually you will find that a friend signs up and is paying much less than you. but once the promotional offers have ended and increases take effect they wouldn't be far behind you. new people coming along will of course get a better deal at that time and so on.

virgin,sky etc are private companies. if they choose to dangle a carrot to get customers in then hike the prices above what customers who join later pay, they can, will and do.

the only real way round it is to keep leaving and re-joining sky or virgin or bt every year or so to get the benefits. but of course most can't be bothered to do that. the other way is to phone virgin and speak to retentions. they may reduce your current package but it won't be the price new customers are getting.

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Dave_cq
Trouble shooter
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Re: VM Loyalty To Long Term Customers

Just what is the answer. Broadband in the UK is a joke.  I've never been a Socialist but sometimes I wonder that, if the government are really serious about taking Britain into the brave new world of fast internet for all, there might be a case for Nationalising the industry.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Superuser
Superuser
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Re: VM Loyalty To Long Term Customers

problem is people want fast internet but dont want to pay for it. Its not just the cost of the speed at the modem its the speed of the network at every point between you and what you connect to. if everyone had 1gbps would we all be able to download from itunes at 1gbps? no itunes wouldn't cope.
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Superuser
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Re: VM Loyalty To Long Term Customers


Dave_cq wrote:

Just what is the answer. Broadband in the UK is a joke.  I've never been a Socialist but sometimes I wonder that, if the government are really serious about taking Britain into the brave new world of fast internet for all, there might be a case for Nationalising the industry.


Didn't seem to work in the past, it ended up being sold off and becoming the horrific monster of an ISP that is BT. A company which clings onto its xDSL broadband tighter than a corpse firmly in the rigamortis phase. It wasn't too long ago they were given a massive amount of money by the government and what did they do with it? FTTP to everyone? Nope, people would only be so lucky, they went with trying to extend the necrosis period of their ancient dsl broadband offering. Thankfully some official organisations are in the process of breaking that horrid company down.  

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.