I ordered a V6 box this week and was told there's a fee for the box, an activation fee and needs an engineer visit to install it (to plug it in and connect it to wi-fi - which clearly only an engineer can do) but because of the package I'm on there would be no monthly fee increase. Amazingly the next day I had an email saying what my new package would be but hey the bill has gone up £15. Despite calls to Virgin, no-one seems to know why. Got put through to retentions who knew even less and they said they'd look into it and call me back but no call. Any suggestions? Not paying £15 a month more for a new box!
Hi Karen, see my replies (messages). You've increased the price and somehow tied me in for 12 more months, which I didn't ask for or want. Revert it back to the original price and term immediately please.
Hi Karen, I no stage has anyone said I'm tied in for another 12 months - regarding getting the V6 (and paying for it) or otherwise. You're the first to mention it and you mentioned it in relation to keeping the pricing as it was (and as Virgin had told me on the phone that they would). Please play back the phone conversation to confirm. I am not extending my contract at this higher price. As always intended come the end of my original 18 months, I will make a decision what to do, if the price is right and service lives up to what it's meant to. It's not been a great start!
That's nonsense. The box doesn't give you any extra service that's worth that much at all. It's just catching up to be more aligned to Sky's SkyQ box which is still the best. I'd look elsewhere if they're increasing the price.