Menu
Reply
  • 1
  • 0
  • 0
cottz83
Joining in
186 Views
Message 1 of 7
Flag for a moderator

Upgrading to hub 3.0

Hi, spoke with a colleague today concerning broadband being down and i asked him about my super hub being a few years old.  He informed me that I would need to upgrade to the super hub 3.0 because the old hub will cease to work over the next few months.  He gave me a website link to go to and order www.virginmedia.com/hubupgrade I have done this but it is saying that I am not recognised as a customer, using my name, postcode etc and therefore won't let me go ahead and order a new hub.  Could someone help please on how to go further thanks

0 Kudos
Reply
  • 10.71K
  • 974
  • 2.19K
Superuser
Superuser
177 Views
Message 2 of 7
Flag for a moderator

Re: Upgrading to hub 3.0

Which hub do you currently have and which speed broadband?

0 Kudos
Reply
  • 6.3K
  • 169
  • 422
Forum Team
Forum Team
154 Views
Message 3 of 7
Flag for a moderator

Re: Upgrading to hub 3.0

Hi cottz83,

 

Thanks for posting!

 

Sorry to hear you've had trouble with processing this.

 

I've located your account and can see that this has now been sorted for you.

 

Let me know if I can help with anything more.

 

Take care,

 

Nat_J

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 1.49K
  • 116
  • 367
Superuser
Superuser
143 Views
Message 4 of 7
Flag for a moderator

Re: Upgrading to hub 3.0

Just checked this myself & getting the same message about not finding us on the system.

Is this Hub change going to affect all VM users or just those on SH 1 or less - we have a SH 2? A little worried as it says the BB will cease if we don't upgrade.


Virginia/Doctor9fan. If I have helped please give me Kudos.
0 Kudos
Reply
  • 5.47K
  • 277
  • 1.2K
Superuser
Superuser
137 Views
Message 5 of 7
Flag for a moderator

Re: Upgrading to hub 3.0

@Doctor9fan

Just the ones on lower than a Sh1 I believe it was said.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

  • 1.49K
  • 116
  • 367
Superuser
Superuser
134 Views
Message 6 of 7
Flag for a moderator

Re: Upgrading to hub 3.0

Thanks @Shafreya.


Virginia/Doctor9fan. If I have helped please give me Kudos.
0 Kudos
Reply
  • 8.24K
  • 362
  • 1.34K
Forum Team
Forum Team
95 Views
Message 7 of 7
Flag for a moderator

Re: Upgrading to hub 3.0

Hi @Doctor9fan and @Shafreya

It is definitely the Superhub 1 and older modems that we are working with on this transition. Superhub 2, and AC's are fine Smiley Happy

Cheers guys.

Kaz

 

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"