Hi, I recently moved houses and was looking for a new broadband. Came across VIVID 200 and was wondering how can I know for sure that the speed of the broadband will be around 200mbps? Because previously i had a virgin broadband and was promised speed of around 50mbps but the actual speed was barely 20mbps usually 12mbps and a lot of time even in kbps. I want to pay for what is promised. If the speed is not up to standards what can I do to resolve the problem? Because last time i called customer service I was only getting "Restart your router" "There is a maintenance going on" and so on.
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community
When connecting up via ethernet cable, and as long as there are no faults in your area, there is no reason why you wouldn't get the full speeds. Wifi speeds will depend on your surroundings although most people also get a good speed via wifi.
The best thing to do is speak to the Sales team. They can check the area with your details and let you know where you stand.
Keep me posted on how you get on.
Kath_F Forum Team
Tech fan? Have you read our Digital life blog yet? Check it out