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lewis-brooks
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Upgrade to VIVID 300 Should be £5 but quoted £7

So as per the post in the News section upgrading to VIVID 300 costs £5 more a month and yet when I call up the quote £7 more a month.

Why can I not upgrade for £5 a month?

Broadband speeds

Tier

Speeds (download/upload)

VIVID 300

300Mbps/20Mbps

VIVID Gamer*

200Mbps/20Mbps

VIVID 200

200Mbps/12Mbps

VIVID 100

100Mbps/6Mbps

 

*Upgrade to 300 available for £5 per month


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Superuser
Superuser
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Re: Upgrade to VIVID 300 Should be £5 but quoted £7

Are you on a discounted deal from Retentions?

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lewis-brooks
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Re: Upgrade to VIVID 300 Should be £5 but quoted £7

Mates rates

Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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Superuser
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Re: Upgrade to VIVID 300 Should be £5 but quoted £7

...then it doesn't surprise me as Mates Rates is heavily discounted.

Perhaps worth a chat with Retentions.

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lewis-brooks
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Re: Upgrade to VIVID 300 Should be £5 but quoted £7

Yep, just did and got it for £3 extra

Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others