So as per the post in the News section upgrading to VIVID 300 costs £5 more a month and yet when I call up the quote £7 more a month.
Why can I not upgrade for £5 a month?
*Upgrade to 300 available for £5 per month
Are you on a discounted deal from Retentions?
...then it doesn't surprise me as Mates Rates is heavily discounted.
Perhaps worth a chat with Retentions.