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Upgrade broadband connection

Hi there I ordered for my broadband to be upgraded to the 100 vivd one I had a email with a order number but there is still nothing in my orders and haven't received any other email to tell me what happens next? Does it happen automatically or does someone come out or what? I ordered it on Tuesday and then again on Wednesday as nothing was there in my orders. When I went to upgrades and offers on Wednesday it was still there so that's why I did it again lol hope someone can help
Many thanks
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Re: Upgrade broadband connection

Hey livingdeadbride

Thanks for taking the time to get in touch with us about the online order and my apologies that the offer you had requested was not processing for you.

I can see that you took the time to chat to our teams via Webchat  which is great and I can see they were able to book this in for you Smiley Very Happy

Please keep in touch if we can help in any other way.

Take care!

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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