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barbs2
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Unfairly asked to return Kit

Hi:

It took a month for VM to get my wifi up and running. I spoke with many people about having to return a hub (faulty) and this was removed yesterday by an engineer that installed a new one that finally worked!

I got a threatening message today that I would be charged £40 (within the next 9 days) vfor not returning such kit. I have been getting those messages for almost a month whilst it is not my fault that the kit does not function nor that it has taken so long for me to get my connection. I am tired of VM and I am a new customer!!

I need someone to assure me in writing that I will not be charged for something I am not in the least responsible for and, by the way, the service provided by Yodel is a joke!

I refuse to pay for this, it is not fair!!!!

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Re: Unfairly asked to return Kit

Hi there barbs2,

 

I'm very sorry to hear about this.

 

I've located your account and I'll be sure to flag this with the relevant team to ensure that this is sorted for you.

 

I'll be sure to get back to you to confirm when this is completed.

 

Speak soon,

 

Nat_J

 

 


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Re: Unfairly asked to return Kit

Hi there barbs2,

 

Just checking in to see if you've heard anything from the team regarding this?

 

I'm still monitoring this for you if you require for me to chase this further.

 

Speak soon,

 

Nat_J


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