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Elmo889
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Unfair price increases

Got a letter a couple of weeks ago saying that my bill would be going up by £3.49 a month but they have been inproving services. Just been online tonight to check my channels list as it seems to be getting smaller and realised the the package i am on is available for less than what they are charging me. Only signed up in september had no end of problems and now website is down so cant set up online account and app shocking. Also was told when cable was fitted i needed the underground cable repulling and someone would be out within a few weeks to do it its still bodged with tape

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Superuser
Superuser
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Re: Unfair price increases

VM can release new packages at any time during the year. The new packages that have come out also coincide with the annual price rise (that usually takes place in January) , & also the launch of the new V6 TV box. There are always going to be people who time it wrong when signing up, its the luck of the draw, & the same can be said of all other providers.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Elmo889
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Message 3 of 6
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Re: Unfair price increases

But can VM still ask me to pay an extra £3.49 per month when i am in a 12month contract agreeing to pay x amonth for 12 months or do i continue to pay what i agreed 2 months ago
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Superuser
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Message 4 of 6
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Re: Unfair price increases

You will bear the increase as per your contract or leave, penalty free, as per your contract or re-negotiate your contract with a new minimum period.

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Elmo889
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Message 5 of 6
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Re: Unfair price increases

So can i sign up to the new customer deals then
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Forum Team
Forum Team
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Message 6 of 6
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Re: Unfair price increases

Hi Elmo889,

 

Thanks for your post and apologies to hear that you are unhappy Smiley Sad 

 

New customer deals and offers are only available to new customers. if once the introductory offer is removed they are paying a different price then we would of course match that for you. 

 

In terms of the price increase, the good thing is we can take a look at your account to see if we are giving you the best price possible Smiley Happy

 

Give the teams a call on 150 / 0345 454 1111 and let us know how the call goes. 

 

Thanks,

Kath_F
Forum Team

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