Can someone tell me how to get in contact with someone to report unwanted calls.
Every day my dad is getting a call from this number 0800 408 9340 on his mobile. The number does not speak when answered and it leaves an answer phone message. There is nothing on the answerphone message. However it is a pay as you go mobile so costs us to call and listen to the messages. This is getting beyond a joke now as we have 8 missed answer phone messages so this will cost £3 to listen and clear these. So who do I speak to about a refund...
Are you or your father an account holder for broadband/TV/phone account with VM or an account for mobile services with VM? The account holder would normally need to call in to optout of marking calls, for broadband/tv/phone ring 0345 454 1111 from any phone or 150 from a landline and make the optout request. For a Virgin Mobile account ring 789 from the VM mobile or 0345 600 0789 and make the optout request. It will take up to 6 weeks for the optout to complete. But if you don't mind waiting some days, a member of the Forum Team here can do the optout for you.
As to the voice mail charge, do you have a free phone support line number for the mobile company your father is with? If so, ring that and ask them to clear the messages from their end. They can do that easily and spare you the expense. If you have already cleared the messages and incurred a cost, then the account holder could contact VM on the numbers above and ask for a credit, that credit would go into your VM account though.
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
I have never understood this "6 weeks for the optout to complete" which is oft repeated by the Forum team.
How on earth can it take six weeks to perform such a simple task?
Given that these callers are persistent even when told that you are not interested and that some posters have complained that, should they agree to a new contract, it does not always reflect what was said, it is time that VM gave up this practice as it does not make the company look like a reputable outfit.
Nice to be able to post again, after their mistake (removed by the Censorship team). ¡No Pasarán!