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Youngblood_xo
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Troubles signing in

I have been trying to log in to pay my bills, check my account etc. Though any time I try to log in, no matter how many e-mail and  password combinations I try even though I know the right one, it just takes me back to the log in page again, I can't reset my password as it does the exact same thing.

I have tried on Chrome on my iPhone, Safari on my iPhone, Chrome on the PC, Firefox on the PC and Incognito mode and nothing seems to be working!

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Forum Team
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Re: Troubles signing in

Hi Youngblood_xo

Thanks for letting us know you have had issues when trying to get access to your My Virgin Media account online.

I am sorry to hear that this has been happening. I can see that you have spoken to the teams later on the same day you posted to us. Can you let us know if they sorted this out for you when you called in?

If not if you could let me know on the pm I'm sending to offer some further support for you.

You can find this in the up next to your forum name.

Hope to catch you soon Smiley Happy

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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