Menu
Reply
  • 1
  • 0
  • 0
Liinda
Joining in
100 Views
Message 1 of 3
Flag for a moderator

Took out a package and got 50 pds cashback voucher how to I claim it thanx

Anyone no how to claim back a voucher I'm new to virgin thanx
0 Kudos
Reply

Helpful Answers
  • 22.5K
  • 853
  • 1.66K
Forum Team
Forum Team
128 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Took out a package and got 50 pds cashback voucher how to I claim it thanx

Hi Liinda,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



  • 22.5K
  • 853
  • 1.66K
Forum Team
Forum Team
118 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Took out a package and got 50 pds cashback voucher how to I claim it thanx

Hi Liinda,

 

Thanks for your patience whilst I looked into this for you. The team have come back to me now and have confirmed eligibility. Smiley Happy

 

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow, 12th April, for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out




All Replies
  • 22.5K
  • 853
  • 1.66K
Forum Team
Forum Team
129 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Took out a package and got 50 pds cashback voucher how to I claim it thanx

Hi Liinda,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



  • 22.5K
  • 853
  • 1.66K
Forum Team
Forum Team
119 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Took out a package and got 50 pds cashback voucher how to I claim it thanx

Hi Liinda,

 

Thanks for your patience whilst I looked into this for you. The team have come back to me now and have confirmed eligibility. Smiley Happy

 

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow, 12th April, for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out