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Debbie5
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Telephone Records

How can I get a copy of my phone records?

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Superuser
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Re: Telephone Records

hiya @Debbie5 how far back does this need to go?, since you can view your previous 6 months of bills online http://www.virginmedia.com/myvmbills/ if its longer you would need to have a chat with customer services via 150 / 0345 454 1111 online chat @ http://contact.virginmedia.com (using PC/laptop), there can sometimes be a fee if wanting a paper copy.
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J0hn
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Re: Telephone Records

Of course going forward you can copy them from your account and keep your own records
Payg customers can only see one months call and there is no option for any more as the call centre staff can't see any more either
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Debbie5
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Re: Telephone Records

Thanks I need two months in 2014-I'll give them a call-much appreciated!

 

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Superuser
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Re: Telephone Records

don't think the record go that far back, max around a year since no longer need to keep them under DPA regulations (principle 5 requires you to retain personal data no longer than is necessary for the purpose you obtained it for)
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Forum Team
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Re: Telephone Records

Hi Debbie5,

 

Many thanks for your query.

 

I'd like to see if I can obtain these for you.

 

I've sent you a private message for us to locate your account.

 

Speak to you soon,

 

Nat_J


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