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RUBYTUESDAY25
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Taking money after cancellation of contract

After our monthly bill kept going up we cancelled our contract.  We had paid that day and, therefore, as we pay a month in advance, we were paid up until the day before our contract would finish, good timing we thought! However, the chap on the phone, after accepting that we meant to cancel and failed to talk us out of it, said that they would take a further monthly payment out the following week (just a week after we had just paid!) . So not only do Virgin constantly put our bill up and provide a pathetic broadband service, they now want to steal an extra £109 from our account!  This will not happen as I am cancelling my direct debit but its just another stressor at a particularly difficult time.  

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J0hn
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Re: Taking money after cancellation of contract

Give them a call, at least to check it's all been cancelled, then if that's ok, ask what the pro data outstanding amount is and pay that there and then. This will stop any credit check issues and possible baliff problems going forward

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Forum Team
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Re: Taking money after cancellation of contract

Hi RUBYTUESDAY25,

 

Thanks for your post and apologies to hear you have decided to leave Virgin Media. Is there anything we can do to change your mind?

 

When you give your 30 days notice to disconnect, the account will continue as normal until the disconnection date. This means your billing cycle will also continue as normal. 

 

On your disconnection date the services will stop and a final bill will be produced a few days later. This will include any refunds, adjustments and charges. If the overall amount shows as a charge, you'll need to make this payment via a credit or debit card as soon as possible. If there is a refund showing then we will send you a cheque for that amount. 

 

As well as the final bill, you will receive some packaging to return any equipment you have. There will be instructions on how you can return this to us in the pack. 

 

I really hope you do re-consider leaving us and if there is anything else we can do for you, let us know.

 

Take care, 

Kath_F
Forum Team

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