Hi i got the virgin media set up on dec 20th and have yet to recieve my tablet i jave rung twice to be told im eligible and to wait out however since looking into this i have seen that this happens alot and that this can take up to 3 months id this is the case then surely this is misleading customers into contracts or instalation i hope you can assist me im this problem so not to become another frustrated customer many thanks
Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here.
I'm sorry to hear you've not yet received your tablet. This can sometimes happen but we are more than happy to chase things up for you.
I can see you've already been able to speak to the team regarding this and they have filled out an exception form for you. This went over to the Rewards team and they have checked your account and confirmed eligibility
The next step was to send your details over to the company that provide these speakers to our customers and this has been done 30th January for you.
As you're still waiting, I have sent an email over to the Head of the Rewards Team for him to chase this up. Once I have an update I will come back to you
Kath_F Forum Team
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