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Jamesmcgahan
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Tablet delivery

Hi i got the virgin media set up on dec 20th and have yet to recieve my tablet i jave rung twice to be told im eligible and to wait out however since looking into this i have seen that this happens alot and that this can take up to 3 months id this is the case then surely this is misleading customers into contracts or instalation i hope you can assist me im this problem so not to become another frustrated customer many thanks
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Re: Tablet delivery

Hi Jamesmcgahan,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your tablet. This can sometimes happen but we are more than happy to chase things up for you.

 

I can see you've already been able to speak to the team regarding this and they have filled out an exception form for you. This went over to the Rewards team and they have checked your account and confirmed eligibility Smiley Happy

 

The next step was to send your details over to the company that provide these speakers to our customers and this has been done 30th January for you.

 

As you're still waiting, I have sent an email over to the Head of the Rewards Team for him to chase this up. Once I have an update I will come back to you Smiley Happy

 

Thanks,

Kath_F
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Jamesmcgahan
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Re: Tablet delivery

Hi thanks for the reply i hope when you mention that the speaker has been sent to us you mean tablet 😂 🙈 We shall wait with excitement anxiousness and fear
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Re: Tablet delivery

Hi Jamesmcgahan, 

 

Thanks for your continued patience whilst I looked in to this for you Smiley Happy

 

OK, 1) I did mean tablet and not speaker. My apologies.

 

2) For some reason the company had no record of any order so we've re-sent the order details and they received these yesterday. You should receive your tablet within 3 working days from tomorrow Smiley Happy

 

If you are still waiting, come back and let me know.

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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