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tribird
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Support via email

Anyone know an email address for support? Phone support is utterly useless as they don't understand the issues and live chat is the same. Takes ages and they won't listen, seem to have a script to get through and no tech knowledge. I find it far too stressful and end up putting the phone down/disconnecting after 30 minutes of getting nowhere.

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Superuser
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Re: Support via email

No e-mail support available. Use the "Contact Us" link at the bottom of any VM web page to see what is on offer.

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Superuser 2017/18
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tribird
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Re: Support via email

Yes, I know what's on offer but I was sure I'd used email in the past. Guess it's another frustrating phone call!
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J0hn
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Re: Support via email

There was an email address in the past, but not for a long while now, they have enough problems trying to maintain a phone base customer service system without introducing more for the staff to learn
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