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Will2346
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Supermarket Voucher

I signed up for Virgin Media using the Unidays £50 voucher deal. Installation was completed mid-September and I still haven't received any sign of the voucher (I've checked my junk mail). The deal stated that the voucher should be received after approximately 35 days after installation. Please may someone help me with this?

Many Thanks

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Re: Supermarket Voucher

Hi Will2346,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you.

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: Supermarket Voucher

Hi Will2346,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you.

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

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Re: Supermarket Voucher

Hi Will2346,

 

Thanks for your patience whilst I looked in to this for you. 

 

The team have come back to me today and advised that the account isn't eligible due to the package you chose. 

 

I'd like to raise this up again further so I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks, 

Kath_F
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Re: Supermarket Voucher

Hi Will2346, 

 

I've not received any reply to my message so I'm hoping this means you've resolved things via another method.

 

If you still need my help, refer to the message I've sent you via PM Smiley Happy

 

Thanks,  

Kath_F
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Will2346
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Re: Supermarket Voucher

Hi Kath,

It appears you did not receive my email. I've replied to your PM Smiley Happy

"The team have come back to me today and advised that the account isn't eligible due to the package you chose." - The package I chose clearly included a £50 supermarket voucher, so that's odd.

Many thanks,
Will
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Will2346
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Re: Supermarket Voucher

Received my voucher yesterday, all is solved!
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