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Registered: ‎20-03-2017
Message 1 of 3 (211 Views)

Successful complaint at Virgin Media

Anyone successfully managed to speak to a human being and get some sort of adequate outcome from a complaint which doesn't require you slowing going mad on the phone? 

Eg. an email address would help

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Superuser
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Message 2 of 3 (396 Views)
Helpful Answer
confirmed by christoy
‎20-03-2017 13:55

Re: Successful complaint at Virgin Media

Can help with one half of this post. There is NO e-mail address.

Guidance on the procedure is here:

http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...

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Superuser 2016/17
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Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.

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Superuser
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Message 3 of 3 (393 Views)
Helpful Answer
confirmed by christoy
‎20-03-2017 13:55

Re: Successful complaint at Virgin Media

i made a phone complaint a few years ago. Reported on phone. got a call back with answer within 24 hours. Complant closed.

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Superuser
  • 6.71K
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Registered: ‎10-10-2012
Message 2 of 3 (397 Views)
Helpful Answer
confirmed by christoy
‎20-03-2017 13:55

Re: Successful complaint at Virgin Media

Can help with one half of this post. There is NO e-mail address.

Guidance on the procedure is here:

http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...

-----------------------

Superuser 2016/17
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
Reply
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Superuser
  • 20.99K
  • 722
  • 2.97K
Registered: ‎03-05-2010
Message 3 of 3 (394 Views)
Helpful Answer
confirmed by christoy
‎20-03-2017 13:55

Re: Successful complaint at Virgin Media

i made a phone complaint a few years ago. Reported on phone. got a call back with answer within 24 hours. Complant closed.
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