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christoy
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Successful complaint at Virgin Media

Anyone successfully managed to speak to a human being and get some sort of adequate outcome from a complaint which doesn't require you slowing going mad on the phone? 

Eg. an email address would help

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Superuser
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Re: Successful complaint at Virgin Media

Can help with one half of this post. There is NO e-mail address.

Guidance on the procedure is here:

http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...

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Superuser 2017/18
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Superuser
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Re: Successful complaint at Virgin Media

i made a phone complaint a few years ago. Reported on phone. got a call back with answer within 24 hours. Complant closed.
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Superuser
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Re: Successful complaint at Virgin Media

Can help with one half of this post. There is NO e-mail address.

Guidance on the procedure is here:

http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...

-----------------------

Superuser 2017/18
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Superuser
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Re: Successful complaint at Virgin Media

i made a phone complaint a few years ago. Reported on phone. got a call back with answer within 24 hours. Complant closed.
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