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Lozzy66
Joining in
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Stuck on option 5

Have called several times, get stuck on the password on option 5 as I don't know what my father's password was.
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Superuser
Superuser
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Re: Stuck on option 5

Hmm, next time you call in try the following: once you reach the step where it asks you for account details, go with the account detail step. When prompted for details, key nothing in. After two prompts, it will let you into the main menu. Now try using the menu option again, you should get through to an agent without issue.

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