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Kinsonp
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Struggling to pay

Really struggling with cash at the moment can you cancel your contract even though you have only been with virgin 6 months.
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Superuser
Superuser
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Re: Struggling to pay

you can cancel at anytime but there will be a cost penalty - they will not let you just walk away usually

ring retentions - they will see whats possible - you can change your package to a much lower one - but not sure if they again will look at a penalty - if you do reduce your package you would then start a new contract which is not what you want

so retentions and see what they can do

dial 150 or 0345 454 1111 and follow the prompts to - you are thinking of leaving us - dont worry about that they do much more - open 'till 8pm - 6pm on saturdays - closed sunday and the plus is its a UK call centre

____________________

Tony
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