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jjustyy
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Message 1 of 6
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Stop outage text messages

I'm getting the following every hour and it's really annoying:

Virgin Media Outage Update - ID: F005097579 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team

How can I stop them? I've had this same text over 20 times!
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gRoberts84
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Message 2 of 6
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Re: Stop outage text messages

I've had 64 text messages from 00:23 to 06:23 and it's going up.

F005091696

Yes, I love that after 4 days of no services, that you update me to let me know it's fixed, but 64 times?!
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RobJD
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Message 3 of 6
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Re: Stop outage text messages

I'm getting exactly the same thing happening (F005022684) x10 so far...

It is very annoying!!!

Please Virgin Media - how do you unsubscribe?

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RobJD
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Message 4 of 6
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Re: Stop outage text messages

just had the 13th come through... *sigh*

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RobJD
On our wavelength
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Message 5 of 6
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Re: Stop outage text messages

It seems that if the fault is still current, you can:

  1. login
  2. Go to Service Status
  3. Click on the red envelope next to the fault
  4. remove you number
  5. Press Submit

This will then unsubscribe you. Unfortunately, if the fault is resolved (as the one I am getting messages about is), it won't be listed in the Service Status section and therefore you can't unsubscribe.

Apparently Virgin have a 'glitch' at their end at the moment, I have made them aware of it (and pointed them to this thread) and hopefully they will resolve it soon so we can all stop getting spammed!

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Moderator
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Message 6 of 6
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Re: Stop outage text messages

Hi guys, 

I'm really sorry to hear that you've been receiving numerous text messages. I have escalated this issue so that it can be investigated. 

Apologies once more. 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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