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capwhittaker
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Still waiting for a contract

Hi,

I am due to start Virgin Media on the 7th November. I initially got an emailed contract with my name spelt wrong and the start date wrong so I called to fix this. I have chased three times and still don't have a new one. I am getting worried that I won't even get my contract before I'm due to start with Virgin - when I last chased today on online chat he said he would post it - why would it be posted if the first one was done via e-mail? I can't see a posted contract arriving at my door then being sent back to you in time anyway!

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Forum Team
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Re: Still waiting for a contract

Hey capwhittaker,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear that your contract hasn't arrived, let me chase this up for you.

 

I'll need to confirm your account info via PM, so please check your inbox (purple envelope, top right) when you get a chance.

 

Speak with you soon,

Take care.

Heather_J

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