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jordo2k1
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Speed boost complete?

Receieved an email today stating my broadband had been boosted from upto 152mb to 200mb.
I am already and have been upgraded from 152mb months ago and have been receiving the 200mb vivid package. Any ideas why I've receieved the email and has anything changed about my broadband?
Cheers
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neilg99
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Re: Speed boost complete?

I've been getting those emails too. Not had a speed boost since they kicked everyone up a speed.
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Re: Speed boost complete?

Hi jordo2k1, 

 

Thanks for your post and apologies for the late email you've received. 

 

Checking your account, nothing has changed and you are still indeed enjoying our 200mb speeds. 

 

If you notice any abnormalities in your billing, pop back and let us know.

 

Apologies for any inconvenience. 

 

Thanks,

Kath_F
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Re: Speed boost complete?

Hi neilg99, 

 

The same goes for you too. 


Currently I am not detected any recent changes that could have triggered this email. Ignore it for now but if you receive another one, let us know.

 

Thanks,

Kath_F
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teabag
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Re: Speed boost complete?


Kath_F wrote:

Hi neilg99, 

 

The same goes for you too. 


Currently I am not detected any recent changes that could have triggered this email. Ignore it for now but if you receive another one, let us know.

 

Thanks,


Have also been receiving these emails which are not relevant to my account.

I do have a theory at what could be the trigger for these e-mails being sent out, my e-mails started shortly (about a week or two) after my area had been upgraded from 16 download channels to 20 channels ?.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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