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Mundo
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Speed Upgrade

Hi

I understand my free upgrade to 200mb was to have taken place this January

Can you tell me when I will be upgraded

Thanks

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Message 2 of 6
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Re: Speed Upgrade

My area reference is 14

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redridinghood
Up to speed
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Message 3 of 6
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Re: Speed Upgrade

sure you really wont to upgrade.go to the search bar top of the page.click search whole community and then search area 14.

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Re: Speed Upgrade

Could not find the answer there

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Message 5 of 6
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Re: Speed Upgrade

Says this on my account page

"Your speed upgrade will be ready to take your connection from up to 152Mbps to up to 200Mbps. It's all thanks to DOCSIS® - the magic in our cables. Look out for it between January 2017 and January 2017"

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Message 6 of 6
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Re: Speed Upgrade

Just been told by customer services that although the upgrade is free, I will need a new Superhub even though I already have a superhub

This will cost me an additional £14

So the upgrade is not free at all, and after waiting over a year for the upgrade

Not very happy with this, and Virginmedia may be losing a long term customer over this
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