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Swanholme
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Signed up to Virgin - not yet received my vouchers

Hi there !

I recently joined Virgin for Broadband , TV and phone and as part of signing I was promised £100 in PC World vouchers. It's now well over a month since switching and I haven't received anything yet, who would I resolve this matter with ?

Thanks,

Steve

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Superuser
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Re: Signed up to Virgin - not yet received my vouchers

First port of call for the quickest resolution would be to call in about it. That'd be a call into 150 from a VM phone or 0345 454 1111 from any phone -> Option 1 -> Confirm your details -> Option 4 -> Option 1.

Or you can choose to wait up to two weeks for a response to your topic from a member of the favicon.png Forum Team here (they'll be able to assist.)

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Re: Signed up to Virgin - not yet received my vouchers

Hi Swanholme,

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

Once I hear back from the team, I shall let you know the outcome. 

Speak soon,

Kath_F
Forum Team

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Swanholme
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Re: Signed up to Virgin - not yet received my vouchers

Thanks Kath_F , your help is much appreciated.

 

Smiley Happy

Steve

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Re: Signed up to Virgin - not yet received my vouchers

Hi Steve,

Thanks for your patience whilst I looked into this for you. Smiley Happy

The team have come back to me now and have advised that you need to speak to Simplify Digital as you signed up via them. 

You can phone them on 0800 138 8388 and they can chase things for you Smiley Happy 

Thanks,

Kath_F
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Swanholme
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Re: Signed up to Virgin - not yet received my vouchers

Hi Kath,

I'm slightly confused as i received an email from the 'Reward Exceptions Team' who said they had checked my account and a voucher would be issued shortly...?

Thanks

Steve
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Re: Signed up to Virgin - not yet received my vouchers

Hi Steve, 

 

Thanks for coming back to me on this one. 

 

That is strange as it's the Rewards team that came back to me. 

 

If you haven't received your vouchers by now, give the Simplify Digital a call as I wont be able to chase this up any further. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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