Thanks for coming back to us on this and apologies to see you're chasing this.
Checking the account it looks as though you called and spoke to the team again and they have escalated this to the Rewards team.
The Rewards team have come back to advise they will be sending your details over again to Eden Red and this will be done tomorrow.
You should get your voucher by Friday. Keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.
Keep us posted
Kath_F Forum Team
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Hello Kath You're right, I'm having to use every possible avenue to chase what should be an automated process. Still nothing received in any email folder.
Although this may not form part of the VM contract, this along with the £100 bill credit was my reason to join. The £150 voucher will (was to be) used as payment towards a wedding cake for my wedding in October having to order at least 8 weeks in advance. I'm beyond frustrated with this process now as I have be told to expect on a number of past dates and have been extremely patient. I would like a full update please, the code of course and process in which I can make a formal complaint. Many thanks
I had an email saying I would have the voucher within 24hrs of July 19th. That was 4 days ago, still no voucher either.
Thank you for getting in touch with us. We haven't forgotten you.
Some important news about your Gift with Purchases.
We have checked the account and your account matches eligibility for the £100 Gift Voucher. We will forward your reward details to the dispatch Team on 19-Jul-17 and you will receive the 16 digits codes to redeem within 24 Hrs. from the above mentioned date.
Please check your email and follow instructions mentioned in the email to redeem the code.
Still waiting. Have called, left messages here and even complained via resolver and still awaiting the voucher or some resolution. I did on the phone state in order to rectify, cancel the £150 voucher and add a credit to that value to the account. They can't do that. Still, I'll continue to pay for service based on the rewards I was promised within a month of joining, 3 months on.