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hiace_drifter
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Set up direct debit on joint account

I need to switch my direct debit to a new joint account, but have been told on livechat that i need to fill out a paper form!??! I have just done the same for 12 other DDs with 12 different companies and they have all done it online or over the phone. This is crazy! Any way round it?

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Re: Set up direct debit on joint account

Hi hiace_drifter, 

 

Thanks for your post and apologies to hear you're having an issue setting up a Direct Debit. 

 

You can do this online via My Virgin Media however there needs to be a £0 balance. If there is even a 1p balance it won't allow you to set it up. 

 

Make any payments needed and wait 48 hours for it to be updated. Once updated you can then change the Direct Debit details Smiley Happy

 

Keep us posted on how you get on. 

 

Thanks,

Kath_F
Forum Team

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