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martinz
Tuning in
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Service Confirmation

i community! Can anyone help explain why my mother's initial confirmation under "My Package" for new line and BB service (not yet installed) states "You don't have any broadband services in your package".  We have received email confirmation that we are at 50Mbs etc?  I have tried to call but queues are massive and cannot find a relevant post.  Apologies if I have either raised this in the wrong forum area or not seen the answer.  I attached screen captures - can I safely assume this is just a confusing statement and it will update in due course?

Many thanks!

bbconf.PNGbbconf2.PNG

 

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Forum Team
Forum Team
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Re: Service Confirmation

Hi martinz, 

 

Thanks for your post and welcome to Virgin Media Smiley Happy

 

Packages will only show once installed and live. Until then they will show like you've posted. 


Within 24 hours of being installed, these will change to the packages you have. If they don't let us know and we can investigate further for you. 

 

Thanks,

Kath_F
Forum Team

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