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Acw35
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Sending back equipment

Hi there, I would like to send my equipment back but there is no "silver cap" in the returns packaging. Please can you send one out. Also, I only have one returns label (my assumption for the tivo box box) yet I also need to return the hub, cables and remote in the large blue bag provided. Do I need to make a copy of the returns label and stick it onto the large blue bag (which will contain the hub, cables and remote).
Thanks.
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Superuser
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Re: Sending back equipment

The silver cap goes on your VM wall point, not the kit. You can request a silver cap by ringing 0345 454 1111 from any phone.

Which model of hub do you have? If you have a Superhub 1 / Superhub 2 / Superhub 2 AC, those aren't wanted back. You can recycle those: http://www.recycle-more.co.uk/ Hub wise VM only want the hub 3.0 returned. 

You're supposed to put the hub (in its bubble wrap) into the large bag along with the TiVo box - everything goes in the bag. So put it in! As is shown here: https://www.youtube.com/watch?v=vOhLByeNjn4 (step 2.) Therein, you don't need an additional returns label.

And no, the label is good for only one use.

______
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Helpful Answer

Re: Sending back equipment

The silver cap goes on your VM wall point, not the kit. You can request a silver cap by ringing 0345 454 1111 from any phone.

Which model of hub do you have? If you have a Superhub 1 / Superhub 2 / Superhub 2 AC, those aren't wanted back. You can recycle those: http://www.recycle-more.co.uk/ Hub wise VM only want the hub 3.0 returned. 

You're supposed to put the hub (in its bubble wrap) into the large bag along with the TiVo box - everything goes in the bag. So put it in! As is shown here: https://www.youtube.com/watch?v=vOhLByeNjn4 (step 2.) Therein, you don't need an additional returns label.

And no, the label is good for only one use.

______
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
Addams Family Version-2.jpg
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