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kevinbrowne
Joining in
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Secondary account!

Why have I got secondary account when I try to login when I have always been the account holder and no other names have ever been entered?? I can't access my account and I need it fixing quickly!

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Superuser
Superuser
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Re: Secondary account!

Use the forgotten username option to retrieve your main username: https://my.virginmedia.com/forgot-details/username

Otherwise, ring 150 from a VM phone / 0345 454 1111 and ask for the required username details. Or even ask via the Webchat's account and billing section from a laptop or desktop.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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