Welcome to the community
I'm really sorry to hear about your issues receiving the free speaker offered when you signed up.
I can see it's a few days since you posted, I just wanted to check if you've been able to get some assistance on this?
Mark YForum Team
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help
Sorry to hear this.
I've dropped you a PM with some more information (purple envelope) - please respond to the PM directly and we'll get you some help with this.