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Message 1 of 3 (70 Views)

Ridiculous Password set up requirements

Got an email to set up My Virgin Media Account! Got everything to set up except whenever I enter I enter a password it says it's invalid. Do you have any rules on setting up a password as this is the worst set up ever. I'm new to your service and it sucks already! Why weren't my half a dozen passwords I tried to set up my account with not valid. Do your customers have so much time to waste to try to figure out the whims of your password police? Awaiting your response.

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Super solver
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Registered: ‎01-11-2010
Message 3 of 3 (93 Views)
Helpful Answer
confirmed by Michael_JK (Forum Team)
Thursday

Re: Ridiculous Password set up requirements

"At Virgin Media, we like to make sure we're keeping your info nice and secure. That's why we ask you to change your password every now and then.

Here are some guidelines to make your password stronger. So the new password you choose should:

Be a random collection of letters and numbers, rather than an actual word (so it's harder to guess)

Be between 8 and 10 characters long (with no spaces)

Contain only numbers and letters (rather than characters like @*? etc).

Start with a letter.

Not contain 3 numbers in a row."

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron

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Superuser
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Registered: ‎10-10-2012
Message 2 of 3 (67 Views)

Re: Ridiculous Password set up requirements

Hint - try a maximum of ten letters and no symbols. Should work. The VM password system is a bit antiquated. You should have been provided with a password in your joining pack.

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Super solver
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Registered: ‎01-11-2010
Message 3 of 3 (94 Views)
Helpful Answer
confirmed by Michael_JK (Forum Team)
Thursday

Re: Ridiculous Password set up requirements

"At Virgin Media, we like to make sure we're keeping your info nice and secure. That's why we ask you to change your password every now and then.

Here are some guidelines to make your password stronger. So the new password you choose should:

Be a random collection of letters and numbers, rather than an actual word (so it's harder to guess)

Be between 8 and 10 characters long (with no spaces)

Contain only numbers and letters (rather than characters like @*? etc).

Start with a letter.

Not contain 3 numbers in a row."

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron