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Either ring 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details when prompted for them -> Option 4 -> Option 1. Once through to an agent, ask them to look into it.
Alternatively you can choose to wait up to two weeks for a response to your topic from a member of the Forum Team here (they can resolve it also.)
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Hello JJMC and welcome to the community
Sorry you were waiting a while for your Virgin Wines gift.
Have you managed to get help with this? Let us know if you still need support and we'll be happy to assist.
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Thanks for your post and I'm sorry to hear you've not yet received your wine. This can sometimes happen but we are more than happy to chase things up for you.
I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.
Once I hear back from the team, I shall let you know the outcome.
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